TERMS AND CONDITIONS
Shepro Travel Group, Inc
dba Latitude Expeditions
BY
SENDING US YOUR DEPOSIT FOR YOUR TRIP YOU ARE CONFIRMING YOUR ACCEPTANCE OF THE
TERMS & CONDITIONS BELOW.
Definitions:
The term “STG”, “us” and
“we” refers to Shepro Travel Group, Inc.,
a company incorporated in California, doing business as Latitude Expeditions,
and operating under California Seller Of Travel Registration # 2141990-40. Latitude Expeditions is a
registered trademark of Shepro Travel Group. (“STG”)
Payment— To
confirm an itinerary we collect a deposit equal to 30% of the total trip price,
or more if suppliers require a larger deposit. This could happen for a number
of reasons including air and boat charters, travel during festive seasons, or
private villa rentals. If a larger deposit is required you will be informed
during the planning stage. Note that until we have received
your confirmation deposit, all arrangements are subject to
availability and/or price change. Payment of the final balance is due 90 days
prior to the trip start date. If exceptions are made to the percentage of the
deposit, or the due date of the final balance, such exceptions will be included
in the itinerary and deposit invoice. Exceptions may occur due to supplier
policy changes post Covid19 and generally relax the amount of deposit required
or due date of the final payment. STG makes every attempt to follow the guidelines
of the underlying suppliers. The invoice you receive will indicate the terms of payment if they vary from the standard terms listed here due to the Covid policy relaxations by our suppliers.
Pricing-STG
trips are priced in US dollars, but the underlying payments to suppliers may be
in local currency. Pricing is calculated
on current exchange rates. STG reserves the right to reprice if any significant
currency fluctuation takes place between the time we receive your confirmation
deposit and the time we receive your final full payment. You will be informed
at the planning stage if your trip is based on local currency of your
destination. To avoid any differential
and you may choose to pay in full at confirmation and STG will fix the trip
price at the current rate. Payment can be made by personal check, bank wire
transfer, or credit card (Visa, MasterCard or American Express). If final
payment is not received, STG reserves the right to release your reservations
and assumes that the trip has been cancelled by you.
Cancellation
by you—If you cancel your trip after you have paid the
confirmation deposit, cancellation penalties will apply, depending on how late
you notify us. For this reason we strongly recommend you take out
Cancellation & Interruption insurance. If trips are cancelled
after the confirmation deposit is paid, the
following penalties will apply:
· 90 days prior to the trip start date- Each trip’s nonrefundable deposit portion is
based on the underlying supplier’s policies. Most post-Covid19 policies have
been relaxed but vary on a case by case basis. You should expect at least some
nonrefundable portion of the deposit to cover bank fees and other service charges.
The terms are set forth in the itinerary at the time of booking. Generally
suppliers allow full credit for client deposits to be applied to a future
booking, although there may be price increases based on seasonality and other
factors for rebookings.
·
60-90 days prior to the trip start date-50% of the total trip
price is non refundable
·
Less than 60 days prior to trip start date- 100% of the total
trip price is non refundable.
NOTE: For refunds of payments made via credit card, bank and credit card fees are not refunded to STG from the underlying institutions, so refunds will be net of these fees and may be up to 5% of the payments made. Refunds made on payments made via wire or check will be refunded as indicated above or as modified on the invoice.
Our
cancellation fees are not negotiable. The invoice you receive will indicate the terms of cancellation and refund policies if they vary from the standard terms listed here due to the Covid policy relaxations by our suppliers.
Cancellation
by STG – STG retains the right to change or cancel your trip
entirely in extreme circumstances, for example if your safety or the quality of
the trip, in our sole opinion, is deemed to be compromised. If we cancel your
trip, we will refund what you have paid us, but we cannot be held responsible
for losses you may incur with third parties, such as airlines or hotels. For
this reason we strongly recommend Cancellation & Interruption insurance.
Travel
Insurance—We strongly recommend that you purchase comprehensive travel
insurance. STG is an authorized retailer of travel insurance products offered
by Travelex, underwritten by Berkshire Hathaway. We can provide you with a
custom quote upon request.
Unforeseeable
Changes to Your Trip—It is sometimes necessary (or recommended) that changes be made
to your itinerary after it has been confirmed with your deposit. This is most
common when a third party (i.e. airline, hotel) makes changes that are beyond
our control, such as a flight cancellation or schedule change. In other
instances, changes may be necessary due to extreme weather or events in the
region. We will always do our best to rework the itinerary in a way that
minimizes changes to the flow and pricing of your trip. However, if the
itinerary changes require us to re-price your trip, you will be responsible for
the difference in cost.
When
You Make Changes to Your Trip—Clients are allowed to
make changes to the itinerary once the trip is confirmed, within reason as
determined by STG and with sufficient advance notice. We will try our best to
accommodate your requests. However, major changes will incur additional
planning fees and/or non-refundable deposit payments in addition to the amount
initially quoted.
Your Responsibilities—STG is
committed to making your trip as seamless and fun as possible. But we need help
from you to ensure this. We rely on you to provide us with necessary personal
information (age, special interests, medical conditions or limitations, dietary
restrictions, passport & flight details, bed configuration, etc.) in order
to craft the right trip for you. We also ask that you respond to our questions
in a timely manner so as not to delay the planning process. It is your
responsibility to become informed about the most current travel advisories and
warnings for countries of travel. We will do our best to keep you
informed of major developments but you must contact your relevant government
agency to be aware of any travel advisories and warnings. Should you
choose to ignore such travel advisories and warnings, you assume all risk of
personal injury, death or property damage that may arise out of events advised
or warned against.
Our
Responsibilities—STG recognizes the trust you put in us to plan your travel. We
will provide you personalized and
reliable service to create and deliver the perfect trip for you. We will
respond to your messages promptly and will keep you informed as your itinerary
evolves. If at any time you have questions or concerns let us know immediately
so we can address them.
Travel
Documents and Passports—It is your responsibility to make sure that
you have a valid passport and meet all necessary entry requirements of the
country(ies) you will be visiting. Requirements vary by country and nationality
and can change from time to time. STG will do its best to inform you of
these general requirements, but we ask that you contact the appropriate
embassy(ies)/consulate(s) in your country of residence. STG is not
responsible for delays, changes or costs of any kind due to incomplete, expired
or inaccurate travel documents. For countries requiring Visa for entry it is
sometimes necessary to obtain a Visa prior to traveling, other times Visa on
arrival is available.
Health—By
sending us your initial deposit you certify that you nor to your knowledge
anyone traveling in your party has any physical or other condition or
disability that would make traveling unsafe for you or other travelers. It is
your responsibility to ensure that you have received all appropriate
vaccinations. Please consult your doctor before traveling and take all
necessary precautions advised. Sometimes proof of vaccination is required upon
entry to a country.
Privacy—Your
privacy is important to us, but it is necessary for us to obtain personal
information in order to properly plan your trip. We appreciate the sensitive
nature of this information and will never share it with third parties
other than as required for booking air, hotel or other reservations as a part
of your trip. By sending us your initial deposit, you are consenting to STG
collecting and using your personal information as required to plan your trip
and provide you with proper services.
Services
Provided by Third Parties—At your request, we may recommend, or you may
choose to use travel and other services from third parties outside the scope of
your STG trip. Although we try to recommend only companies that provide the
highest quality of service, we cannot guarantee the services provided by these
third party service providers.
Risks—Travel
involves risks. Our trips are often off the beaten path and in developing
countries with transportation, communication and healthcare standards that are
different from what you expect at home. Our trips may be physically demanding
and there is a risk of serious personal injury, including permanent disability
and death from accident, illness or the actions of negligence of other
persons. Medical facilities and services may not be readily accessible
and may not be sophisticated. We also work with independent suppliers and
third party service providers (hotels, local guides, transportation companies,
airlines, tour operators) and cannot be held responsible for their actions or
their failure to act. STG has no right or ability to control their operations
and therefore makes travel arrangements for the trips on the condition that STG
will not be liable for any act or omission of any independent supplier or any
unrelated third party. The services provided by independent suppliers are
subject to the laws of the place where the services are provided, and any
conditions imposed by those suppliers. The liability of the independent
suppliers may be limited by their tariffs, conditions of carriage, tickets and
vouchers, and international conventions and agreements.
Limitation
of Liability, Release and Indemnity—To be eligible to take a STG
trip, Travelers must accept the risks of travel, including those set out in
“Risks” and otherwise set out in these Terms & Conditions, and assume full
responsibility for any loss, injury, death or damage to them, their family or
their dependents or property arising in connection with their participation, or
the participation of their family, in the trip. Travelers must have their own
insurance appropriate to their needs and the needs of their family or dependents
in respect of such loss, injury, death or damage.
The
cost of all STG trips is based on Travelers agreeing to these Terms &
Conditions and in particular this Limitation of Liability, Release and
Indemnity. As STG is acting solely as an agent for you with respect to all
transportation, accommodations, meals and other arrangements, in consideration
for participating in the trips, Travelers agree not to sue STG, its employees,
directors, successors, agents and assigns in respect of, and forever release
them from, all liability for economic loss and physical or mental injury,
direct or indirect, arising in connection with the trip and the actions of any
third party service providers—including, without limitation, permanent
disability and death; any emotional distress; any loss of services, financial
support, aid, consortium or companionship; and any damage to or loss of
property—in each case even if caused in whole or in part by the conduct,
including the negligence, of STG, except where such loss, injury or damage is
caused by reckless or fraudulent conduct on the part of STG or their employees,
guides, shareholders, officers or directors, in which case the Traveler retains
the right to sue only STG in respect to that conduct. Travelers further
agree that they will indemnify and hold STG harmless in respect of any claims
arising in connection with the trip made by: i) third parties, which arise from
the misconduct of the Travelers; ii) the Traveler’s family members,
dependents or heirs; iii) third parties, which the Traveler, their estate,
their family members, dependents or heirs have sued, if damages are
recovered from such third parties, to the extent the third party obtains any
indemnification from STG; except where the loss, injury, death or damage is
caused by the reckless or fraudulent conduct on the part of STG, or their
employees, shareholders, officers or directors. STG reserves the right to
decline accepting any Traveler whose health or actions in STG’s sole judgement
impede the operation of a trip or the welfare or enjoyment of fellow Travelers.
In
addition and without limitation, STG is not responsible for any injury, loss,
or death, or damage to property in connection with the provision of any goods
or services whether resulting from, without limitation, to acts of God or force
majeure, weather, quarantines, illness, disease, acts of war, civil unrest,
insurrection/revolt, animals, labor unrest including strikes, criminal or
terrorist activities of any kind, overbooking or downgrading of services, food
poisoning, mechanical or other failure of means of transportation or travel
delays, travel advisories or warnings.